Hailey immediately greeted me upon arrival and it was obvious that her self-confidence and caring spirit were part of her practice. I was immediately put at ease. She thoroughly explained what I could expect. She was great in speaking with respect to my knowledge base while covering all information thoroughly. She was quick to address and even anticipate my needs and concerns. She kept myself and my family informed, but in a manner that we could understand. If I were ever to return to the hospital, I would consider myself quite fortunate to have Hailey as my caregiver.