Sybil went beyond the “extra mile” for my husband and me when he was recently in Mission Hospital for a pacemaker. She was very kind and patient with him and had a very positive attitude at all times. My observation was that she treated everyone in the same caring manner and she was obviously a very skilled nurse. My husband was released the next day following his procedure. It was necessary for him to come home with a catheter because he was unable to urinate on his own. It was explained to him how to look after and change the catheter on a regular basis, but when he got home, he could not remember any of the instructions. I was clueless, having no experience with a catheter at all. We were both very anxious and nearing panic mode. He remembered Sybil’s name, because she had been such a positive force, and called her floor in the heart tower and asked for her. When she heard the problem, she said, come back and we will help you. She, in a very calming way, taught me what to do. Turns out, we had to go back again the next day as well, because I was still having trouble. She was just as calm and reassuring as before. We wouldn’t have gotten through this experience without her and we are both grateful to her.