My wife has delivered all three of our children at Union Hospital. We have had some great experiences with many staff during each of the respective deliveries. However, experiences have been vastly different from one occasion to the next as stages of the pandemic have progressed and new rules have been implemented or disregarded. As my wife and I are heavily integrated in the medical field, we are not strangers to the frustrations associated with the pandemic and the almost disconnected and dismissive attitudes that are so prevalent in these environments. However, Kelly was the absolute exception during my wife’s care. After speaking with numerous doctors and nurses about a specific issue she was experiencing that was as visually concerning as it was physically debilitating for my wife, we were offered no relief. Kelly made it her mission to offer my wife relief. She checked on her numerous times, consulted with other nurses, and even requested assistance from another unit. She offered a non-traditional solution to the problem and ensured that while she was here, my wife was truly comfortable. Additionally, she offered insights into her own personal experience that not only eased my wife’s pain but allowed her a window into her personal life that coupled her care with a human element not present in recent years. Her efforts are reminiscent of times gone past when medical facilities were sanctuaries for those seeking relief from their ailments. I feel we won the lottery that was my wife landing in her capable hands.