My shift started out very busy and STAT orders put me behind on med pass. Jeanne noticed how busy I was and offered to help me pass meds. All of my patients were able to receive their medications on time because of her help. At the end of the shift, she offered to help me with any pending tasks, so I could finish charting. I am very grateful for her compassion and willingness to help me stay on track. Thank you Jeanne for demonstrating two of our new Memorial Hermann experience behaviors: personalized and caring!