Denise was my nurse today – my 1st time at the infusion center. I was there for an infusion for my bones. Words that describe Denise would be calm, friendly, kind, thorough, and professional. While going over my lab work, she realized something that was missing and followed up with pharmacy. It was not her fault that this detail had been missed but she did not blame anyone but went to work to fix it. She apologized for the wait (which was also not her fault), but went ahead and explained the process, the room, and gave me plenty of time for questions. I worked in healthcare for many years, so I know I was not her only patient, but she made me feel like I was.