As the nursing supervisor of the Outpatient Addictions Clinic and Methadone Program, Kathleen consistently demonstrates exemplary leadership qualities. She leads by example, fostering a positive and collaborative work environment for the nursing team. Her ability to inspire, motivate, and guide the team has significantly contributed to our unit's success. She has successfully navigated several challenging transitions in staffing and leadership, such as the merger of Fulton and Montgomery's OTP clinics, the evolving roster of providers and counselors, and the nursing staffing crisis through COVID. 
 
Kathleen is a passionate advocate for staff development. She actively supports and encourages ongoing education, training, and professional growth for all team members. Her commitment to nurturing a learning culture has empowered the nursing staff to excel in their roles. 
 
Kathleen's superlative compassion and empathy stand out in working with a population that is highly stigmatized and subject to bias by many healthcare workers. She takes the time to listen to concerns, provide support during challenging situations, and celebrate successes, creating a culture of compassion and camaraderie. 
 
Through Kathleen's leadership, our patients have experienced enhanced care, improved satisfaction, and a sense of confidence in the nursing team's abilities. Her commitment to patient-centered care is evident in every aspect of our unit's operations. Each quarter, the clinic's nursing team receives outstanding scores on patient satisfaction surveys, and Kathleen is often mentioned by name in positive reviews. 
 
In summary, Kathleen Santiago, RN, has consistently demonstrated the qualities that embody the spirit of the DAISY Nurse Leader Award. Her unwavering commitment to excellence, compassionate leadership, and advocacy for both staff and patients make them a deserving candidate for this prestigious recognition.