My dad was a patient for two weeks. He was recently diagnosed with cancer and was found to have a complex clotting disorder, puzzling many providers. Shelby spoke to the pharmacist on the team to ensure the blood thinner he went home on was going to work since he’d failed other blood thinners in recent months. He had a really difficult MRI, and his heart rate had to be closely monitored by Shelby since he was so unstable. My dad expressed more than once it was like having a daughter watching over him, because he could tell how genuine her concern was. She went above and beyond, talking to providers and pharmacists about the nuances we discovered along the way. She made sure everything was set up after discharge well in advance of actual departure. As a bedside nurse myself, I believe that the way she advocates for her patients is at the next level. Her ability to listen and act on concerns really demonstrated abilities that can't be learned. She's relentless in ensuring things aren't overlooked and dives into notes to understand the full complexity of Dad's condition. She explains things incredibly well to non-medical family and provided a lot of recommendations we can follow up on to maximize quality of life moving through cancer treatment. She is truly a step above the rest. Mayo is so lucky to have such a talented nurse with the knowledge and advanced nursing skills she uses to improve patient outcomes in the way she does.