In a recent poignant scenario, Lisa Kester exemplified extraordinary empathy and support when one of our longstanding LVAD patients faced an unexpected tragedy: the loss of his beloved wife. Amidst the shock and turmoil of this heartbreaking event, Lisa emerged as a beacon of solace and support for our patient and his family. As the Coordinator on duty during the patient's clinic visit when he received the devastating news of his wife's passing, Lisa acted swiftly and decisively. Sensing the gravity of the situation, she promptly alerted the core team, ensuring that immediate support measures were in place to assist the patient during this trying time. When the patient's condition necessitated hospitalization later that evening, Lisa's compassionate care shone brightly once again. She made it her priority to be by his side, offering heartfelt condolences and steadfast support as he grappled with his grief and the challenges of his medical crisis. Despite the patient's inability to attend his wife's funeral due to his own health concerns, Lisa's commitment to his well-being remained unwavering. Collaborating with fellow members of the VAD team, she orchestrated arrangements for him to participate in the funeral proceedings via live stream, ensuring that he could honor his wife's memory despite his physical limitations. But Lisa's dedication didn't end there. On the day of the funeral, she devoted several hours of her time to providing compassionate companionship to the patient as he watched the live stream of his wife's service. Her presence served as a source of comfort and reassurance during this emotionally charged moment, embodying the essence of true nursing excellence. Lisa's exceptional display of compassion and care in the face of adversity is emblematic of her unwavering commitment to the well-being of her patients. Her willingness to go above and beyond to bring comfort and support to those in need is a testament to her remarkable character and dedication to the nursing profession. We are immensely grateful to have Lisa as a valued member of our team, and her exemplary actions serve as an inspiration to us all.