My father went from a craniotomy to ICU, to stepdown, to Priscilla's unit. He has not been improving as much as we had hoped in the last 20 days of admission, but we regained a lot of hope under Priscilla's care.

She was remarkably empathetic and patient and always prioritized finding solutions for us. Beginning with concerns about a UTI (and her quick thinking to order labs and confirm on the spot caught this UTI before it got any worse!), she helped us as a family connect with the nurse case manager to seek follow-up care, multiple bed changes, and describing each of the medications she would give him and what they were for.

These are part of a nurse's role, we know, but the level of care and empathy we received cannot be taught in a school. Priscilla was so kind and gracious through it all. We have so much gratitude for her efforts, especially after learning the unit was short-staffed, where she still prioritized my father and ensured he was comfortable and pain-free. Thank you!