Liz went above and beyond to support a renal patient and their family at the end of life.

During a busy weekend shift, Liz answered a call from a renal outpatient's relative. The patient was in the last days of life, and her relative was struggling to obtain support from community services. As a last resort, she contacted the renal ward, seeking help.  Liz listened to the relative's query and appropriately advised her on strategies to obtain support via the 111 and out-of-hours GP service. Many would have felt they had dealt with the query and moved on to their next task. Liz, however, appreciated the distress and anxiety felt by the patient and family and used her initiative to facilitate community support. Liz contacted the palliative care team and spoke with the duty Macmillan nurse/district nurse hub. As a result of her efforts, the rapid response team visited the patient, and referrals were made to district nursing teams and palliative care.  Liz relayed the information to the patient's relative and advised that they contact her again if any further advice or support was needed.

I witnessed the professional manner in which she dealt with the situation and the compassionate communication with the relative. I am incredibly proud of the service she provided on behalf of the renal team and Lister Hospital. She embodies the values of compassionate and holistic nursing and makes a real difference to that patient's care.  She is an excellent role model to her nursing and CSW colleagues and an asset to the Trust.