I am a chronically ill 23-year-old with endless experiences in emergency rooms. Ken Johnson went above and beyond to make me feel comfortable and safe. After speaking about my POTS and how desperate I am to try and find solutions for treatment, he went out of his way to research some information on what I was looking for. He helped me access and use my wheelchair (which I’m fairly new and inexperienced with). They were very knowledgeable and kept me smiling through the pain! This nurse is a diamond in the rough! Ken truly made the whole process stress-free and comfortable for me and my family.