Katria is knowledgeable and never afraid to step in. She is an Alt. TL on the unit and flexible with her hours. If the unit is short-staffed, she is always willing to stay late and get the job done. She is helpful to our residents, vendors, surgeons, and OR colleagues. She is nurturing to new staff and always willing to help. She treats everyone with respect and holds herself and others to high standards.

Katria makes her patients her number one priority. She ensures that they are comfortable. She uses techniques to calm them and make sure they feel safe. She is genuine and uses humor and conversation as a distraction. She provides thorough education and ensures that the patient understands each step of the way. Katria looks at charts ahead of time, ensuring that the patient has everything they need for a safe surgery. She communicates with the entire surgery team and advocates for her patients. Katria ensures that the environment of care is excellent for her patients.

Katria literally receives an average of 10-20 WOWs from patients annually or more. I reviewed some of those patient comments over the past year and will include them here. Katria's patients state that she is attentive, positive, loving, and nurturing. Multiple times, patients have stated that they received the best of care. One patient said she was so nervous, but Katria distracted her and talked to her like they had known each other for years. One patient thanked her for introducing her to the entire surgery team and for helping her relax. Katria is exceptional and provides the most compassionate care to all of her patients.

During pre-surgery phone calls, Katria spoke with a patient via Tigrinya interpreter for about 50 minutes. (These phone calls usually take about 5 minutes or less). After pre-op instructions were reviewed, the patient requested to have his surgical information either texted or emailed to him in order to give it to his employer, who required this info for time off before the surgery. The patient advised he requested this information at his clinic appointment and was told they could verbally tell him but could not write it down. Katria attempted to send a message to the patient via the peri-op text message system, however the patient did not receive a text. Katria decided to call scheduling to see if they could walk her through how to text or email a patient and was advised to call one of the PCCs.

When she called the PCC, she ended up having to leave a voicemail, so she then reached out to PAT, where she talked to M, RN, who was super helpful and agreed to text the patient the requested information. Katria called the patient back to ensure he received the text, and he did! Yay! When the patient requested the text/email, he spelled his first and last name (as well as his email address), and Katria realized his last name was spelled incorrectly. After reviewing the chart, Katria was able to view a copy of his DL which had the correct spelling, she then contacted ED registration and had this information corrected in EPIC. Katria also updated his email address with the correct spelling and notified the patient. All of this took time, dedication, and perseverance. This also provided the patient with a less stressful and exceptional experience on the day of surgery.